Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,749 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:San Francisco, Andover, Roanoke, Memphis, Dearborn Heights, Edison, Fort Myers, Las Vegas, Lithonia, Atlanta, Hopedale, Auburn, Tucson, Laurelton and Philadelphia.
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| City | Problem Type | Report Time |
|---|---|---|
 Plymouth Meeting | Internet | |
| San Francisco | Internet | |
| Andover | TV | |
| Roanoke | Internet | |
| Memphis | TV | |
| Dearborn Heights | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- nat.lara. (@natlara7) reported
@XfinitySupport Yes, I canceled the account as soon as I noticed that Xfinity had been charging me for service I never connected for a year. I want a refund on all the unauthorized charges for the service that was never connected.
- Flairskins (@flairskins) reported
@RAMLCPA @MrSmokes9 @Gcarmi21 Thank you Snyder and team did not help but it was a rushed job never was a nice stadium. I remember watching them play the Ravens on TV when it was Comcast, Art Donavan just went on a rant about how bad. I dismissed since Ravens announcers but they were correct
- BLT (@BrandixBLT) reported
It truly blows my mind how horrible you take care of your customers. I had an employee tell me I should cancel all of the things I have so I can get new deals when I move across the country. I have never been so frustrated and stuck. **** you xfinity.
- BilboBagDragon🎈 (@BilboBagDragon) reported
Hey @Xfinity If you want your payment, I suggest you get those incompetent f*ckwads back to work and make **** start “boopin’ and beepin’.”Kind of hard to pay you if once I log into my account, nothing but errors occur. Get your **** together, Elon didn’t buy you too.
- Paul Sterett (@paulsterett) reported
.@Xfinity at this point I think you are trying to set a record on how many times the internet and cable can go out in a day. Weeks of spotty service and still sucking.
- Tim Disspain (@tdlineman) reported
ICYMI;Post-race inspection is done in the NASCAR Xfinity Series garage, there were no issues. The following cars had a missing / loose lug nut: 8, 18, 39#NASCAR
- **** Ferguson (@TurdFer70118546) reported
@ATT has THE WORST internet on the market. Customer service is an even bigger **** show. Excited to take my services to @Xfinity #f*ckYouATT
- Angel **** Official (@AngelCoon_OG) reported
I absolutely refuse to ever get @comcastbusiness services again- my last experience was horrible and they tried to charge me THOUSANDS when I wanted out. Never again!! Soooo I guess @comcast is going to lose my business all together. 💯
- Ron (@RonHeckert) reported
I want to thank @Xfinity for overachieving. It took @DIRECTV 25 years to lose me as a loyal customer. @Xfinity was able to accomplish that in only 5 years!
- Aries真力愛 (@dbAries777) reported
@kidjoeyt1 I have Xfinity and I still fall prey to lag. But I’m skilled enough to time and predict what the lagger will do.However, I do sometimes fall prey super bad lag where I’ll be in animation glitch for 5-10 mins.
- BLT (@BrandixBLT) reported
I will never be able to figure out why xfinity has no deals for existing customers. Nothing fancy. Nothing cheaper via their mobile plan and or internet. Like. They really are the worst in the game and I’m ******* stuck with them. STUCK.
- Red Knight (@SwiftKnight93) reported
Got the #iPhone14ProMax from @Xfinity and it is worth the purchase. Never had the latest phone before, ever.
- Franklin Saint Wolfe (@FrankNittyWolfe) reported
@Xfinity I’ve never had more problems with my internet not working as I have with your service. I will be canceling and going elsewhere
- Big Novah✨ (@TheNovahC) reported
Xfinity wth is the technician to fix my Wi-Fi like bffr
- JarekTheGamingDragon (@Jarek_Dragon) reported
And yes, I would love to swap off comcast but they have a monopoly on Portland and I have no other options. **** comcast.
- Mrs Mink (@Bite_Sizzee) reported
@missap2you Yes never have any issues it never goes out . I had xfinity it would always be outages.
- Melchior Baumann (@MelchiorBauman) reported
@realENHolloway Comcast has big problems and financial losses in Europe, mainly because of Sky, and for months there has been talk officially and in the media about selling Sky Germany, AU and CH. Sky Italy is also under discussion. And Peaco*ck was effectively closed in Germany a few months ago.
- Robohogs (@Robohogs) reported
I get there was a natural disaster in Little Rock. Trees down everywhere. Essential services generally up. BUT @Xfinity is the usual laggard. We will be leaving them once things normalize. Still out. Have shifted needed bandwidth to @ATT mobiles for now but no videos! Tks @ATT.
- Corey (@cj_savage25) reported
@Xfinity I HAVE BEEN TRYING TO FIX MY INTERNET SINCE LAST NIGHT YOUR CUSTOMER SERVICE BOT WONT PUT ME WITH AN AGENT !
- Steve (@Nightboost) reported
@notley @Xfinity @ATT Sounds like either, a very Bad customer service Department or Someone tries to get some kind of 2FA token of you by pretending to be the one that send the SMS, Not the one that Just Tried to Login to your (old) Account and now need the token to Login.
- Yoshiiee (@Roxxannn1) reported
2 weeks and 2 day of this outage @XfinitySupport @Xfinity
- SAMUELREDS72 (@samuelreds72) reported
@Xfinity for the past two, almost three weeks, the internet has been dropping claiming network performance issues. My question is can this be elaborated on the xfinity status center. What is causing performance issues we heavly rely on this service to get work done.
- Christopher Herbert🇳🇿 (@thewowpoetnz) reported
@lsmorgan55 @jeff_gluck One way to fix it would be for one series to race under lights. So Martinsville would be too late for being a Sunday. The Indy race is a street race. So had to be during the daytime. Double up on Saturday for Cup, and Xfinity is another option. Has been done before.
- Mary Earnhart (@MaryWhitneyE) reported
@Xfinity your customer service is atrocious and I cannot wait until Fios is set up so I can leave. Every month trying to talk to an agent results in my internet being “restarted”. Horrible
- ✧ ☆ (@toontownbf) reported
god help me i’m getting asmr from the xfinity live chat agent
- Mags (@theBestMagsEver) reported
@Xfinity your service is a ripoff. You charge us close to $150-200 a month and the internet disconnects at least once a month. I have to take hrs and days out of my life to fix this piece of ****. Do better or lower your cost. Your service sucks and is borderline monopoly 🖕🏼
- JarekTheGamingDragon (@Jarek_Dragon) reported
I have the absolute biggest hate ***** for comcast's stupid ******* automated system that makes it impossible to actually talk to a person without going through the "DO YOU WANT TO RESTART YOUR MODEM" automated voice as if I wouldn't have already done that.
- 💓Saccharin💗👽🛸🌌 (@OreoTheLeopard) reported
The fact I'm still struggling with wifi is stupid, I hate Xfinity.
- Trina Poole (@TrinaPoole9) reported
@comcast it's very disturbing that you raised the cost if having your service. But when customers call about interruptions with the internet you basically call them liars. I hope my entire family leaves thus company
- Brett Axell (@BrettAxell) reported
Being held hostage another day with no service because the @Xfinity technician never showed up to our ‘schedule appointment’ yesterday. We have no internet, cable or phone service work @XfinitySupport This is atrocious! Any recommendation of another service provider?
