This notice provides information about Friday Health Insurance Company, Inc. (Friday Health). Friday Health is a life, accident and health insurer domiciled in Texas and licensed only in Texas. It is intended to provide consumers an overview about the condition of Friday Health.
General information
1. Is Friday Health still in business?
No, on March 23, 2023, Friday Health was placed in receivership and ordered into liquidation by the Travis County District Court in Austin, Texas (the “Court”) in case number D-1-GN-23-001549. Cantilo & Bennett, L.L.P. is the Special Deputy Receiver (SDR) responsible for the day-to-day administration of Friday Health. See the order appointing the liquidator (PDF)
2. Why is Friday Health in liquidation?
On March 23, 2023, The Travis County District Court in Austin, Texas (the “Court” or “Receivership Court”) issued an order finding Friday Health was insolvent, placing it into Liquidation, and appointing the Texas Commissioner of Insurance (the “Commissioner”) as Liquidator (the “Liquidation Order”). Friday Health does not have admitted assets equal to its liabilities and has total adjusted capital less than that required under Texas Insurance Code chapter 841.
3. What is the status of my Friday Health policy?
The Liquidation Order is not cancelling policies. The majority of policies have expired.
4. Can I renew, make changes, or add coverage to my Friday Health policy?
No renewal or new policies will be issued.
Claims information
5. What if I have a new claim?
For the time being, all new claims should be reported to Friday Health by calling 844-451-4444, Monday-Friday 8 a.m. – 8 p.m. CT and 7 a.m. – 7 p.m. MT or mail to:
Friday Health Insurance Company, Inc.
c/o Smart Data Solutions
P.O. Box 21594
Eagan, MN 55121
Policyholders do not need to submit any additional documentation beyond the normal claim submissions for the Texas Life & Health Insurance Guaranty Association (TLHIGA) to process their claims. There may be a delay initially in the payment of claims because of the transition to receivership. Policyholders with claims that may exceed TLHIGA’s statutory coverage limit will be notified by the SDR of any possible claim against the assets of the Friday Health receivership estate. New and existing claims may be covered by TLHIGA. For more information about TLHIGA, visit TXLifeGA.org.
6. What should I do if I currently have a claim check that was issued for a claim on a Friday Health policy?
If you have a claim or benefits payment check issued on a claim on a Friday Health policy in your possession, you should cash the check or deposit it with your bank.
7. What if I have an unpaid claim? Is my claim covered by a guaranty association?
TLHIGA will provide coverage for all eligible Friday Health (Texas) policyholders (most of whom will be Texas residents), subject to the lesser of their policy limits or the statutory limit of $500,000 for any one individual. For more information about TLHIGA, visit TXLifeGA.org.
8. What if my claim is not covered by TLHIGA?
All claims against Friday Health that are not covered in whole or in part by TLHIGA should be submitted to the SDR in the Proof of Claim (“POC”) process. This includes claims that are related to insurance policies but denied coverage by TLHIGA. It does not include claims for amounts over TLHIGA limits (see question 5). It also includes claims for goods or services provided to Friday Health that are not related to insurance policies. If a POC is approved, it may be payable from Friday Health’s available funds. The SDR cannot predict when or if there will be funds available to pay any approved POCs. For more information about the POC process and other important updates visit FridayHealthTXSDR.com.
9. How does the POC process work?
The Receivership Court will approve a POC form and instructions and set a claims filing deadline. Once the POC form and deadline are approved by the Receivership Court, the SDR will provide notice of the POC deadline to known creditors, publish notice in newspapers, and post the POC form and instructions on the SDR web site. More information about the POC process and other important updates will be posted at FridayHealthTXSDR.com.
10. How do I keep up with what is going on in the receivership?
All pleadings filed in the Friday Health estate, as well as relevant notices, will be posted on the SDR’s website at FridayHealthTXSDR.com.
Contact information
11. How do I contact the Texas Life and Health Insurance Guaranty Association?
Phone: 512-476-5101, or toll-free 800-982-6362
Fax: 512-472-1470
Email: Questions@TXLifeGA.org
Mailing address: TLHIGA, 1717 West 6th Street, Suite 230, Austin, TX 78758
12. How do I contact the SDR?
Cantilo & Bennet, L.L.P. – Special Deputy Receiver
Website: FridayHealthTXSDR.com
When corresponding with the SDR, include your policy number, claim number, and contact information on each piece of correspondence.
For more information, contact:FIN-GM@tdi.texas.gov
